Popmoney is a payment service offered by leading financial institutions that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. Best of all, you don’t need a new account to send or receive money. Just use your current bank account.
Sending Money
To send money, log in to home banking under Move Money select External Transfers.
Send money to anyone using his/her email address, mobile number or bank account information.
You will be notified when the transaction is completed.
Receiving Money
You receive an email or text message telling you someone sent you money.
You can log in to your account and direct the funds there.
If you don’t provide your account information, the payment will be automatically returned to the sender’s account.
Money sent to an account will be automatically deposited there.
It’s just that easy!
Popmoney is easy and convenient for you and the people you send money to… they can simply receive the money into their bank account online, saving them a trip to the Credit Union.
Use Popmoney to:
No, your account information will not be shared with the recipient. Your recipient will see your first name, last name, and the message you wrote for the payment; if you sent the payment to your contact’s email address, your recipient will also see your email address. Similarly, you won’t be able to see your recipient’s account information.
Verification of your email address and phone number is required for security reasons. Entering the correct verification codes ensures that you have access to your email and phone. You may also be asked to verify your mobile phone in the future to send and receive payments.
Below is a list of all the possible payment statuses and their definitions:
On Hold: The payment was placed on hold because the sender failed verification when attempting to schedule the payment. Please contact Rose, Fatima, Cyndee and Linda to remove the hold.
Pending:
If this is a payment you sent, the recipient was notified of this payment. The funds will be withdrawn from your bank account the next day.
If this is a payment you received, the payment is being processed and the funds will be deposited into your bank account within 3 business days.
In Progress:
If this is a payment you sent, the recipient was notified of this payment and the payment is being processed.
If this is a payment you received, the funds are en route and will be deposited into your account within 3 business days.
Failed: A payment may fail due to one of the following reasons:
Stopped: The sender stopped the payment after the send date. The funds are returned to the sender’s account.
Expired: The recipient has 10 days from the send date to provide instructions on how to deposit the payment, after which the payment expires and the funds are returned to
the sender’s account.
Completed: The payment has successfully been deposited into the recipient’s account.
A payment may fail due to one of the following reasons:
You can stop a payment anytime after the send date provided the payment has not been deposited into the recipient’s bank account. To stop a payment, go to Activity and click the Stop Payment button. You will not see the Stop Payment button when the option is no longer available.
To view or edit future-dated payments and recurring payment plans, click on the Scheduled Payments tab.
Scheduled PaymentsBelow is a list of all the possible scheduled payment or payment plan statuses and their definitions:
Active: The payment plan has been scheduled. It will be processed per your instructions when the send date arrives.
Cancelled: The payment or payment plan was cancelled by the sender.
On Hold: The payment or payment plan was placed on hold because the sender failed verification when attempting to schedule it. Please call 888-481-8428 to remove the hold.
Pending: The payment has been scheduled. It will be processed per your instructions when the send date arrives.
Yes, you can edit or cancel a future-dated payment anytime before the send date. You can only edit certain fields, which include Send Date, Amount, Subject Line, Personal Message, and My Notes.
You can also stop a payment anytime after the send date provided the payment has not been deposited into the recipient’s bank account. To stop a payment, go to Activity and click the Stop Payment button. You will not see the Stop Payment button when the option is no longer available.
Yes, you can edit or cancel the next payment anytime before the send date or the entire recurring payment plan at anytime. For the next payment, you can edit the Send Date, Amount, Subject Line, and Personal Message, without affecting the rest of the plan. For the entire recurring payment plan, you can edit the same fields as well as the Frequency and Duration.