I've had troubles getting through, I transferred over to N.E then received a call from from my current provider offering me an even better deal before she allowed the transfer. I agreed to stay. Now I'm getting bills from N.E for a service they never provided.
Date of experience : 01 February 2024
25 Dec 2018It took three months for a new connection. It took them two months just to submit the correct paperwork. Without constant reminders I doubt they could have ever organized themselves enough to see the job through. All with poor communication and blame everywhere but with themselves. A sad review of a company that could easily do better
Date of experience : 25 December 2018
Reply from Next Business Energy
Hi Brad. Thank you for your honest feedback. We will take the necessary steps to improve our service to you and hope to surpass your future expectations. If you would like to discuss this further please call us on 1300 46 6398 or email us at info@nextbusinessenergy.com.au.
20 Jan 2019Changed to Next Business Energy as our power bills were out of control and NBE were 3% less (and Australian owned). Two months after switching we get a letter NBE saying our rates are going up 8%! Tried to negotiate with them but they don’t care.
Date of experience : 20 January 2019
Reply from Next Business Energy
Thank you for your honest feedback. Although some price plans have been adjusted for 2019, we believe we are still very competitive with our rates. Also, not only are we Australian owned but we are also Australian operated. Our services are not completed offshore. We always welcome customer feedback and have taken your comments on board.
30 Apr 2019I was overcharged by $3201.16.
I have been waiting since the 9th April for a refund into my bank account.
I've made numerous calls about this and yet still no refund.
Today I called and was told I had received a refund, which is a blatant lie because I have not received a refund into my account.
If this isn't rectified today I will be going to the ombudsman and seeking legal advice.
Date of experience : 30 April 2019
Reply from Next Business Energy
Thank you for your honest feedback. I have looked into this matter for you and can confirm there was an issue with your refund, although it has now been rectified and was resubmitted today. Please note that it may take 24-48 hours for the funds to appear in your bank account. We respect your business and thank you for being a customer of Next Business Energy. If you would like to discuss this further please feel free to call or email us.
16 Nov 2018Customer Service is Appalling. I have been a customer for some years with multiple properties. I switched initially because I did a price comparison and thought it would be financially advantageous. Not unhappy with the prices. I found them very slow to activate new accounts and terrible at the other end when you wish to disconnect a property. I recently made a complaint to the ombudsman over a ridiculous request for certified copies of various info to just release a credit balance! No other elec company has such a policy. Yes I got the credit released but with virtually little or no empathy or understanding from the power company. I will not use them again.
Date of experience : 16 November 2018
Reply from Next Business Energy
Hello Janine. Thank you for your honest feedback. We do have safety precautions in place to safeguard the interests of our customers. To receive a refund the customer needs to provide 1 of 3 pieces of information (pre-printed deposit slip, a bank statement or certified bank letter). We take customer feedback seriously at Next Business Energy, therefore we will look into streamlining this process for customers in the future.
17 Dec 2018We have been a customer for about 8 weeks and then receive an email saying all costs are going up by 8%. 8%%%.
Obscene. If we try to put up our prices by that kind of margin we would lose every customer!
Date of experience : 17 December 2018
Reply from Next Business Energy
Thank you for your honest feedback. Although some price plans have been adjusted for 2019, we believe we are still competitive with our rates. We are also Australian owned and operated and continually striving to improve our customer experience by being transparent at all times. In saying this, we always welcome your feedback so if you would like to discuss this further, please call us on 1300 46 6398 or email us at info@nextbusinessenergy.com.au.
Updated 25 Aug 2021I have been with them for a couple of months and they have sent through two invoices for each month. Both times they have sent through an adjustment of several hundred dollars more. Do not use them they are shonks.
Date of experience : 25 August 2021
30 Jan 2019When I signed up with Next Energy for our Business electricity I was advised that I would be given a 30% discount. At no time was I advised verbally or in writing that this would be broken down with 15% pay on time and 15% at the end of 12 months! As soon as I get a chance I will be contacting the Ombudsman regarding this matter. There has been issues from the very beginning with Next Energy.
Date of experience : 30 January 2019
Reply from Next Business Energy
Thank you for your feedback. What I believe you are referring to is our loyalty product were we reward our customers who choose this plan with a loyalty bonus credit after 12 months with us. We always welcome your feedback so if you would like to discuss this further, please feel free to call us on 1300 46 6398 or email us at info@nextbusinessenergy.com.au.
18 Nov 2018No communication within the team and very bad at responding back to complaints. But good at calling for payments.
Date of experience : 18 November 2018
Reply from Next Business Energy
Hello Multi Orange Pty Ltd. Thank you for your honest feedback. We have recently restructured our customer service team to ensure a swift response to any customer enquiry. Your business deserves better, therefore a member of our customer service team will call you today to discuss your issue with you. You can also call us on 1300 46 6398 or email us at info@nextbusinessenergy.com.au.
8 Dec 2023Removed my 25% discount without any notice
Date of experience : 07 December 2023
22 Feb 2019Increase my electricity bills without any reason
Date of experience : 22 February 2019
Reply from Next Business Energy
Thank you for your honest feedback. Although some price plans have been adjusted for 2019, we believe we are still very competitive with our rates. Also, we are completely Australian owned and operated. We always welcome customer feedback and have taken your comments on-board.
30 Jan 2019good company,,shame you guys don't do residential any more
Date of experience : 30 January 2019
Reply from Next Business Energy
Thank you for your kind review of Next Business Energy. We are a B2B energy retailer, tailoring our products so that Australian businesses can save on their energy bills. We appreciate you choosing Next Business Energy!
22 Nov 2018Generally very good, price seems good and only a couple of issues re payment queries stating bills had not been paid when they had actually been paid.
It would be good if Nextenergy offered a Gas product option as well and electricity.
Date of experience : 22 November 2018
Reply from Next Business Energy
Thank you for your kind feedback. I will pass your suggestions onto our product team. We appreciate you choosing Next Business Energy!
16 Nov 2018Hi,
Can you please consider also emailing your customers about planned or even unscheduled portal outages rather than just posting it to a social media platform.
IMO the most valuable data within the portal is the daily usage data with its associated graphs that are downloadable in excel. Whilst I understand your comments that a customer can contact your 1300 number to get account details, pay accounts etc. I would suggest that getting granular daily usage data may not be as simple as a phone call.
The Next portal is a great asset for both Next and its customers, I personally use the usage data on a daily basis to fully understand my businesses energy dynamics.
Date of experience : 16 November 2018
Read 1 more review about Next Business Energy 30 Jan 2019Very happy with Next Business Energy. Assigned an Account Manager who actually replies to emails and phone calls. Helped us with getting our Solar sorted when the solar company and previous energy company were useless. Only negative is they don't offer better prices unless you contact them and say other companies are chasing your business. Unfortunately that seems to be the normal thing for all energy companies. Would recommend changing as competitive pricing and great customer service.
Date of experience : 30 January 2019
Reply from Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
